Terms & Conditions

TICKET BOOKING TERMS & CONDITIONS

Credit Facilities

We accept Amex, Visa, Mastercard & Laser Debit Card for manual transactions (Amex is not accepted by our online provider).

Remittance Terms

We process all orders once payment has been received. This can either be by online credit card payment, by calling the Festival Team directly on +353 91 575875 or by emailing your order to info@galwayoysterfest.com and posting a cheque. All cheques must clear before payment is confirmed.

Ticket Collection

Tickets bought by residents in Ireland will be posted their tickets in advance of the festival (until 20th September) and tickets bought by overseas visitors will be available for collection at the marquee ticket desk from 6pm on Friday 28th September 2013.

You MUST bring your ticket confirmation with you and a form of photo id to collect your tickets.

Sold Out Events

If your selected event is sold out, we will notify you immediately. You will have the option of cancelling your order or selecting a different event. If this newly select event differs in price, an adjustment (up/down) to the original charge will be applied.

Cancellation

We accept cancellations up to 31st July 2012. An administration fee of €10 will be charged. All cancellations must be received in writing with the original confirmation email attached. Unfortunately no refunds may be arranged for cancellations received after this time.

Postage/Packing

Postage Courier charges are invoiced at actual cost, and are subject to such increased charges as are made by the service provider from time to time.

Damaged Goods

Incorrect deliveries or shortages must be notified within 3 days of receipt of goods. Late claims cannot be processed.

V.A.T.

VAT is charged at the prevailing rate on products deemed by the Revenue Commissioners to attract VAT.

Due to fluctuating international market conditions including currency exchange rates, prices are subject to amendment without prior notice. However, Galway Oyster Festival makes every effort to keep price adjustments to a minimum, and to advise customers as soon as possible of any significant increases.

Privacy Policy

Galway Oyster Festival managed by Hotel Meyrick, does not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Data collected is used to:

  • Take and fulfill customer orders
  • Administer and enhance the site and service
  • Only disclose information to third-parties for goods delivery purposes

The information we collect

Personal Data
This is data that identifies you or can be used to identify or contact you and may include your contact details (name, address, email address, etc.), your billing and credit card information and other anonymous statistical data involving the use of our website. Such information is only collected from you if you voluntarily submit it to us.

The purposes for which we hold your information

  • to provide you or your recipient with the goods you have ordered;
  • to contact you or your recipient if required in connection with your order or to respond to any communications you might send to us;
  • to communicate to you information about new products, features, new services and special offers we think you'll find valuable. You may opt-out of receiving such communications.

Disclosure of information to third parties

We never disclose any of your personal information to any third party unless you have given us your explicit consent (although we reserve the right to co-operate with law enforcement agencies and have no legal liability in the case of such disclosures). Under no circumstances will your Personal Data be traded or sold to a third party. We will not disclose your Personal Data to third parties unless the third party is required to fulfil your order (in such circumstances, the third party is bound by similar data protection requirements).

Updating, verifying & deleting personal data

You may inform us of any changes to your Personal Data, and in accordance with our obligations under the Data Protection Acts 1988 and 2003 we will update or delete your Personal Data accordingly. To find out what Personal Data we hold on you or to have your Personal Data updated, amended or removed from our database, please contact us via email at info@galwayoysterfest.com, by phone at +353 91 575 875 or in writing to:
Customer Services,
Galway Oyster Festival,
c/o Hotel Meyrick, 
Eyre Square, 
Galway

Changes to this policy

Any changes to this Privacy Policy will be posted on this website so you are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.